“Culturally, we tie our work into our mission statement. Knowing that the work I do improves the quality of life for people all around the world that I may never meet really resonates.”
“I had a customer call and describe an arc-flash event that was benign to their line. I suggested implementing an arc-flash operational mode in their relay. They agreed and worked it into their procedures. Months later, the same customer called and said, ‘Your arc-flash logic saved a guy’s life today. And you know what? He’ll never know it. He just thinks the relay did its job. But if we didn’t have that arc flash prior and worked with you as a result, he would have been exposed to 10x or 20x the arc burn time and could have been severely burned or electrocuted.’ It was a casual conversation, where I told him we were here to help and make it easy but listening and understanding our customer needs ended up saving a guy’s life. That was a pretty proud moment.”
“We’re a company supremely committed to the customers we serve, the products we develop, and the employees who create them. Making values-oriented decisions rules the day here. It’s truly in the DNA of what we do.”
“Teaching is a very key part of who we are; it’s about learning from each other. We consistently look for ways to help understand what we do well and what we can improve upon.”
“We are a company with strong principles; they’re not just paper. We believe in what we say, and we work very hard every day to live up to the values and culture we’ve established. We fight complacency and know that we need to gain the respect and appreciation of our customers.”
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