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FAQ


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Why do I need to register for a mySEL account?

At SEL, cybersecurity is a top priority. We understand that keeping information safe is critical to our industry. When you register with us, we can give you access to the information you need.

A mySEL account provides you with a variety of benefits, such as notifications about new products and features as well as access to online ordering, software downloads, the product configuration application (online MOT), Popular Model ordering and mangement, and all of our product literature.

I'm trying to apply for a job but never receive the account PIN, what do I do?

Applications for career opportunities at SEL are handled in a dedicated system that is not associated with the mySEL account or customer login. To search career opportunities or apply for a position, please click the "Apply Now" button on the careers page.
Information about resetting your password for the careers login can also be found on this page as well as general application FAQs.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact SEL Human Resources at 1.509.334.8060 or accomodations@selinc.com.

My account shows I have basic access, how do I get full access?

Registrations from non-company-specific domains (Gmail, Hotmail, etc.) are granted basic access and are subject to review based on your need for resources. Most account reviews are processed within two business days. If you have a need for expedited review, please email web@selinc.com.

What are the password requirements?

Passwords must contain a minimum of 8 and a maximum of 50 characters. Passwords must include:

  • At least one uppercase letter
  • At least one lowercase letter
  • At least one number or symbol including , . ! ' @ $ ^ & * _ \ + = ~ / ( ) - 
    Please note that no other symbols or characters such as #, ?, or : are allowed. 

Passwords cannot contain three of the same characters in a row and cannot contain the word "password."

What if I don't receive an email with my new PIN?

If you do not see your email in your inbox within 15 minutes, please check your junk/spam folder for an email from web@selinc.com or webmaster@selinc.com. Contact web@selinc.com if you have any questions. Please note: Your PIN is valid for 8 hours.

What is a mySEL account?

Your mySEL account provides you with access to a variety of benefits, including access to secure documents and the product configuration application (online MOT). We also use selections made during the registration process to know what product information you are interested in receiving via email. In the future, we will be adding additional functionality for personalization and customization, all with the goal of improving the customer experience of our website.

What is two factor authentication?

This is an optional feature for your mySEL account using Google Authenticator. When you enable 2-Step Verification (also known as two-factor authentication), you add an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone). 

Why is my account inactive and how do I reactivate it?

Accounts that have not been used for more than 18 months are inactivated. You can reactivate your account by logging in and updating your account profile. Once updated, our system will send you an email with a six-digit PIN. After entering this PIN, your email address will be confirmed and you will be able to log in again.