Life Cycle Support Program
We offer the powerMAX life cycle support program to keep your system aligned with advancing technology and industry standards; maintain long-term reliability, security, and performance; and keep your system operating safely throughout its full life cycle.Our engineers collaborate with you to implement safeguards against potential blackouts, conduct proactive inspections, recommend measures for preventative maintenance, deliver actionable post-event analysis and reports, and provide comprehensive technical expertise. powerMAX life cycle support is a service and support program that complements our traditional service and lifetime support of every device we manufacture.
Customer Benefits
Program features include:
- Access to expert power systems engineers.
- Guaranteed service response times.
- Customizable service plans that support business and operational requirements.
- System awareness with periodic health reports and data analysis.
- Real-time system modeling and risk assessment.
- Comprehensive technical review and compatibility testing prior to implementing system changes.
- A dedicated simulator that mimics your powerMAX application to enable root-cause analysis and system diagnostics.
- System upgrade recommendations.
- System training for site personnel.
Support Services Tailored to Your Needs
SEL understands that different factors drive each organization—factors such as risk profile, system location, environmental considerations, safety margins, and more. We offer customizable support plans, including a mix of remote, onsite, and office support to match your system and operational needs.