Application Engineers: When You Really Need to Phone a Friend

We’ve all experienced the frustration of having to wade through layers of automated phone prompts trying to get through to a customer service rep or having to wait weeks for a technician to come out—and even then you have to block a half-day window of time. In this episode, Dave Whitehead examines how this model can look very different, discussing the topic with two SEL experts: Dr. Ed Schweitzer, founder, president, and chief technology officer, and David Costello, chief sales and services officer.