Quality
Our business requires continuous improvement of our performance.
- Identify, measure, and improve our processes.
- Work in a spirit of continuous improvement.
- Recognize, offer, and accept criticism as an invaluable tool for improvement.
- Seek simplicity.
- Use the best available processes and tools.
- Get to the root of every problem.
Customer Focus
We commit to offer customers unmatched value in our products and services.
- Price
- Quality
- Features
- Innovation
- Delivery
- Service
Discipline
Society depends on us for the safe, reliable operation of electric power systems.
- Manage resources, projects, and work wisely.
- Commit and deliver.
- Practice neatness, cleanliness, accuracy, and organization.
Communication
We communicate our needs and expectations efficiently, clearly, and respectfully.
- Listen carefully to our internal and external customers.
- Use whiteboards, charts, and graphs for visible and open communications.
- Transmit and receive.
- Ask for help, information, and understanding when in doubt.
Integrity
We practice unquestionable ethics.
- Make clear promises to customers and exceed their expectations.
- Assume responsibility; be accountable.
- Depersonalize problems to solve them.
- Treat each other with dignity and respect at all times.
- Understand that it is just as important to be a good customer as it is to be a good supplier.
Creativity
We think, learn, and evaluate; creating is hard work!
- Have ideas, share them, and work together to develop and evaluate ideas.
- Be an inventor.
- Ask “Why?” five times.
- Expect, encourage, and enjoy change in the spirit of creativity and improvement.
Community
We participate in the development of our community.
- Be the best employer and employee possible.
- Share your and our successes with others.
- Be an asset to your community.
Ownership
We recognize the Four Rs of working at SEL: Risks, Rights, Responsibilities, and Rewards.
- Be professional at all times.
- Share your expertise with others to help us all succeed.
- Expand your knowledge into new areas.
- See beyond today, and envision both the big picture and our future.
Dignity of Work
We appreciate the dignity of work as a significant part of our lives.
- Appreciate, respect, and enjoy diversity of thought and opinion.
- Achieve personal satisfaction from your creations and contributions.
- Help others recognize, appreciate, and enjoy individual and team success.
- Enjoy pursuing our purpose and vision.
- Balance the interests of our customers, employees, stockholders, suppliers, and community.